Please consider when placing your pre-order that you are reserving stock, which we are also charged processing fee's on. Pre-Order, Cancellation and Non-Refundable Deposits This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you resulting from our negligence. In any cases, we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. We reserve the right to take 14 days to process the refund payment. These can then either be refunded or exchanged, as per your request. If for any reason you are unhappy with the product and wish to return or exchange it, you need to contact us Within 14 days of receiving of the goods, via email us at and we will arrange for the return.